Returns & Exchanges
At The Old Mill, we take pride in the quality of our artisanal food products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet our high standards, we are committed to making it right through a swift replacement or refund process.
Contact Our Team
Email our customer support within 14 days of receiving your order, including your order number and a brief explanation of the issue.
Provide Documentation
For quality concerns or shipping damage, please attach clear photos of the product and packaging to help us improve our milling and shipping processes.
Await Authorization
Our team will review your request within 48 hours; for safety reasons, please do not mail perishable food items back to the mill unless specifically instructed.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing